Q: Do you offer one time lawn services or shrub trimmings to non-recurring clients?
A: To provide the consistency our clients deserve and expect from us during the growing season we only offer one time services between the fall/winter months of October to March 20.
Q: Do you require a contract?
A: We only require a minimum of 4 scheduled mowings. You can cancel any time after that by calling us or emailing us within 7 days of your next scheduled service.
Q: What forms of payment are accepted?
A: We accept all major credit cards. Charges will be automatically applied on the Monday after service.
Q: What if my card is declined?
A: In the event that your card declines, we will try to process the card again the next Monday after the initial attempt to process your payment. If the card declines a second time, we will temporarily pause service until all future services until the card is updated or invoice is paid.
Q: How should we prepare before a scheduled lawn service?
A: Please make sure not to water 24 hours before your scheduled service. Wet grass will leave clumps on your lawn as well as grass stains on your pavement. We ask that the lawn be clear of any debris or anything that would obstruct the mowers from mowing. This includes dog toys, children's toys, water hoses and trash. We will not be held responsible for any damages due to debris in areas with tall grass not visible by our crew.
Q: What happens if it rains?
A: If the rain subsides early in the morning we will still perform our services later that day. If it rains throughout the day we will notify you via email that we will be returning the following day.
Q: Can you come at a specific time?
A: As much as we would love to please each and everyone of our clients we cannot accommodate specific time request as our daily schedules are always changing and unanticipated delays occur regularly throughout the season that are out of our control.
Q: What holidays do you close?
A: Our crews are off on major holidays like Memorial Day, July 4th, Thanksgiving, and Christmas to New Year's Day.
Q: Can you guys skip a mowing?
A: We allow up to 2 skipped services during the growing season (March-October). Due to our high demand we don’t allow any same day cancellations. We secure your slot on our schedule for the day and turn down any potential clients so if you do cancel the day of service us will have to charge a $20 fee for same day cancellation. Please call at-least 48 hours ahead of time to skip a service and give us enough time to adjust our schedules.
Q: What if our gates are locked?
A: Please provide us with the combination or a copy of your key to the appropriate lock so we can gain access to the area you want serviced.
Q: What if we leave you locked out of the premises?
A: We can return later; however, if such an issue occurs again we will require you to use a combination lock on the gate so we can be certain that we have access to the premises in future occurrences.
Q: What if we have pets on the premises?
A: We know pets are part of the family so recommend you keep your pets indoors on your scheduled mowing days to help prevent injury to our employees as well as your pet. We keep the same mowing day to help you plan ahead and deliver the consistency you are looking for.
Q: Does someone need to be home on our scheduled mowing day?
A: Not at all. Our crew has specific instructions on what they are to do for each property and will open and secure gates before leaving.
Q: What if my grass is overgrown?
A: Grass that is above average height and overgrown will result in additional charges\ or delayed service since overgrown grass typically requires more time than a standard service. We consider turf growth 6+ inches to be above average.
Q: Can you bag my clippings?
A: We highly recommend mulching your grass as it returns nutrients to your soil and is industry standard to mulch clippings. We can bag clippings at request for an additional $5 for weekly clients only. We do not bag bi-weekly lawn services. We will place the clippings at its appropriate location for pickup by your city.
Q: Do you haul off the limbs, shrub trimmings?
A: We place the limbs and any other trimmings in the proper location for pickup by your city. If you wish to have the trimmings removed from the property there is an additional charge for this extra service.
Q: What happens if I notice damage on my property?
A: Our crews are trained to work diligently but we understand accidents sometimes happen so please report any damages you think were caused by our crews within 24 hours so we can evaluate the damages. We will not be responsible for damage to gates that are sagging, missing bolts or hardware, or have rotted or termite damaged wood.